Hosted 3CX VOIP Cloud PBX System in Kenya- TechAccess Solution

Managed & Hosted 3CX PBX System

Are you looking to replace your company’s outdated PBX? With 3CX there is no need to worry about management and installation. Have your 3CX PBX ready for use within 24 hours. TechAccess 3CX hosted solution is reliable, accessible and secure. As one of the biggest 3CX partner, our solutions experts are highly skilled in deploying 3CX in the cloud. Our Amazon Web Services platform is the backbone for fast, secure, and cost-effective hosting. Hosting your 3CX in TechAccess virtual private cloud holds a number of benefits:

Reliable: Your service up time is our priority, stay on air at all times with our hosting on AWS’ cloud.
Secure: Your 3CX is located in our virtual private cloud on AWS.
Simple: Our solutions experts can efficiently spin up your 3CX instance.
Cost Effective: Save on hardware by moving your 3CX into the cloud.
Scalable: Scaling up? No problems, we are on hand to increase the size of your service.

8 Reasons to Choose TechAccess for Cloud Hosted 3CX PBX

We put our customers first, with a dedication to exceptional service and quality results. These traits set us apart from our competitors.

3CX PBX Features

We deliver deliver a 3CX PBX system with enterprise-grade communications features along with advanced UC capabilities, bringing a solid, reliable and affordable hosted business voice solution.

Extensions

Extensions on the Hosted PBX have multiple DIDs and ANIs for inbound and outbound call identification. Each extension has a name, a company position and passwords for web and SIP access. Extensions can have their own ringtone, permissions for various actions, address book and music on hold source.

Redirection

The PBX handles basic redirection features like do not disturb (DND) and call forward on busy, on timeout, when there is no registration or of all calls. When calling a specific PBX, other extensions can also be included in the call like in a hunt group for every extension. Users can log in at other extensions, hot desking feature.

Cellphones

Every extension can have cell phones associated with it. When someone calls the extension, the PBX will immediately or after some time redirect the call to the cellphone. This feature can be limited to specific times during the day. Cell phones can also be used to place outbound calls and charged to the PBX.

Call Transfer

The PBX supports various attended and unattended transfers that are triggered by the user’s VoIP phones. In addition to that, calls can be parked on park orbits. In order to avoid caller starvation, the PBX can automatically reassign parked calls or transfer them out of the orbit. Special modes are available to transfer calls to cellphone

Mailbox

The Hosted PBX can play various announcements, including the name of the extension or a choice of personal greetings. When there is a new message, the PBX notifies the user via the message waiting indication of the VoIP phone, by email or by SMS. If a message is not retrieved within a certain time, the PBX can call the user up and deliver the message. Messages can be shared with other mailboxes.

Auto Attendant

The auto attendant helps to direct incoming callers to the right account on the PBX. It functions like a virtual receptionist, connecting incoming calls to extensions. The auto attendant often announces a company’s name, followed by a selection of dialing options. Callers can search for users by their extension. Together with service flags, the routing can be programmed depending on time of day.

Conferencing

Conferences can be ad-hoc where participants just dial into a conference room, possibly protected by a PIN code. They can also be scheduled, where each participants receives an invitation that can be added to the calendar. The PBX can also call up the participants. In call-to-conference mode, the PBX calls a list of participants up whenever someone enters the conference room. Call can be recorded for later review.

Call Centre

With the 3CX PRO and Enterprise editions, you get advanced call centre features bundled in at no additional cost. Increase your sales, boost productivity and offer support with 3CX’s contact centre technology. Features include: Call Center Reporting – user activity, team queue, SLA and Queue Strategies and real-time . statistics. Barge in, listen-in and whisper to agents’ calls also possible. And integrate with the popular CRMs