As a provider of Cloud PBX Systems Kenya, we realize that your business is unique, and that’s why we take a personalized approach to every step of the migration process.
Are you currently the feeling that your on-premise PBX system is slowing you down and impacting your company’s profitability? We hear you. At TechAccess Solution, we have a complete migration plan for legacy PBX customers that will help you better serve your business, employees and customers. We’ll make the migration easy and support you every step of the way. If you’re ready to future-proof your business, TechAccess Solution can help you migrate your communications and contact centre infrastructure to a cloud-based solution that eliminates risk and uncertainty—all with no disruptions.
- Discovery
To begin the process, the TechAccess Solution team will partner with your organisation to map out users and their different use-cases. We will attempt to map your current system configuration, including user information, phone numbers, call flow rules, auto-attendants and audio files in order to transition your configuration seamlessly to the cloud system.
- Solution recommendation
Next, we’ll recommend appropriate packages to suit your needs. TechAccess Solution enables organisations to mix and match use-case specific communications packages tailored for the needs of each type of user – all in a single platform, regardless of location.
- Determine roll-out strategy
For example, you can start by replacing smaller PBX systems at branch locations. By creating SIP trunks to the main PBX and implementing a Unified Dial Plan, calls will continue to route seamlessly between the PBX and the branch locations using the cloud pbx.
- Contact centre deep dive
To begin shifting your contact centre from the outdated on-premise technology, you’ll first gather your contact centre business objectives. After you document the baseline of how you’re performing in these areas today, we’ll then begin a discovery conversation and craft the ideal solution for your objectives.
- Design sign-off
During deployment, a designated TechAccess Solution project manager will support you every step of the way. TechAccess Solution provides detailed training for both system administrators and users. It’s our priority to ensure your organisation maximises its return on the migration project. We’ll make sure you’re utilising your system in a way that drives your business forward.
- Configuration and testing
Once users and lines are ported, we’ll train administrators and users.
- Go Live and verification
Then, when phones are deployed, we’ll test and validate all call flows.
- Transition to support
Once these steps are complete, your new system will be ready for production, allowing you to leave your worry behind as you retire your legacy PBX infrastructure. We will offer continuous management support to ensure your system reliability is 99.9%.
Thanks to the power of the cloud, we can deploy your new system in a matter of days, not months — saving you time, money, and hassle.
